Why use SMART goals? We could even go further with our common freelance struggles: sustaining customer satisfaction, keeping retention high and reducing churning. It is a win-win for all of us. We can start to understand how our customers engage and stay loyal to our brand.
Set specific goals: Ask questions to understand who you are working with. You could start with your online community, in local groups in your neighbourhood and in areas where your target audience sits. Customers prefer word of mouth referrals - learn more about getting great referrals
here.
Measure your goals: Create surveys through Google Forms or Typeform, to identify why the customer likes your brand and what do you give that is unique?
Achievable goals: Set up additional services that will benefit your customer's experience but will not use too much of your valuable time. You can use newsletters, email campaigns, additional tips and tools plus discounts (great platforms: Zapier, Facebook suite and business, Wix.com, Canva.com).
Realistic goals: Test your service with your target audience and see what are the problems; restructure your Specific goal, so you can sustain customer satisfaction.
Timely goals: Align with short and long term goals.